Job Description
The role in a nutshell
- We're looking for a smart, passionate Country Manager to join our team full-time! This is a fantastic opportunity for someone to build and lead the business in Nigeria. You will be responsible for managing all on-the-ground relationships with regulators, banks and the media as well as leading and building a highly ambitious team to serve the market and execute exciting growth strategies to help Luno scale.
Your mission will involve
- Work closely with leadership across product and marketing to define and execute a return-to-market strategy once operating challenges are resolved
- You will define and implement local marketing and growth strategies together with your colleagues from PR, Brand and Growth Marketing and build engaged local online and offline communities
- You will gather actionable insights from customer research to improve local product and customer experience together with the related teams
- Develop and maintain strategic, long-term trusting relationships with high-volume clients
- You will develop and maintain relationships with key stakeholders in your markets, in particular regulators, financial service providers, merchants and media and become Luno's local spokesperson
- As part of Luno Nigeria's regulatory license application with the SEC, perform the duties of a Sponsored Individual to the Luno Nigeria entity with reasonable care, skill and diligence
- Together with the Business Development lead for Nigeria, develop a partnership strategy delivering significant support in acquiring valuable customers
The Ideal Lunaut, will have:
- Led a country or regional consumer business arm/product with international exposure.
- You have experience of working in a regulated environment and the ability to handle industry and regulatory complexities
- You are experienced in building and running growth marketing across online and offline channels
- You are experienced in leading and scaling up a team in an international company
- You have a friendly, transparent, articulate disposition with a drive to succeed
- Experience in driving and monitoring marketing and operational metrics
- Excellent interpersonal, communication and negotiation skills
- Entrepreneurial bias towards action combined with the rigour to see things through until completion
- Interest and knowledge of cryptocurrencies, in particular, Bitcoin and Ethereum and the AML/CFT issues presented by the industry
In the first six months, you will:
- Have supported the license completion and prepared Luno Nigeria to restore its traditional product offering
- Have formulated local strategies for your market and successfully executed multiple measures with a visible impact on user growth
- Have identified key challenges and opportunities in your market and prioritised strategic projects
- Have built strong relationships with a valuable network of key stakeholders in your market
- Sponsored and driven product improvements for Luno Nigeria
- Built strong cross functional relationships across the Luno Group