• Application Deadline: Wed, 22 Nov 2023 00:00:00 GMT
• Position: Asst. Reservations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• City Ikeja


• Job Field Hospitality / Hotel / Restaurant 
  

Key Responsibilities of the Asst. Reservations Manager:

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level


• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution


• Delivers on plans and objectives where reservations initiatives & hotel targets are achieved


• Supervises the reservations team fostering a culture of growth, development and performance within the department


• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained


• Builds and maintains effective working relationships with all key stakeholders


• Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance


• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Asst. Reservations Manager:

• Experience in reservations


• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style


• Commitment to delivering exceptional guest service with a passion for the hospitality industry


• Ability to find creative solutions with proven problem-solving capabilities offering support where required


• Personal integrity, with the ability to work in an environment that demands excellence, time and energy


• Experience of working with IT systems on various platforms


• Strong communication skills