• Application Deadline:
• Position: Central - Global IT Support Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field ICT / Computer 
  

What you will be doing:

• Responsible for Google Workspace platform management;


• Responsible for Okta platform management;


• Responsible for Endpoint Management;


• Follow up on outstanding IT related requests and ensure resolution within established SLA;


• Manage and monitor internal assets to ensure accurate inventory records;


• Onboarding and Offboarding procedures;


• Report RMA's and Warranties;


• Manage OS Imaging and Configuration for Linux, MacOS and Windows;


• Manage biometric accesses;


• Other common IT Helpdesk duties.

What we are looking for:

• Higher education in either IT or equivalent


• Minimum 1 year work experience in computer technical support functions;


• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;


• Excellent communication skills and taste for contact with the end user;


• Knowledge on Google Workspace, Okta, Microsoft, and Endpoint platforms;


• Good interpersonal skills and taste for teamwork;


• Good analytical ability, organization and planning;


• Outstanding troubleshooting skills


• Knowledge of customer service principles and practices


• Proficiency in English, both written and verbal, clearly and accurately