• Application Deadline: Mon, 30 May 2022 00:00:00 GMT
• Position: IT Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Abuja


• Job Field ICT / Computer 
  

Responsibilities

• Be present and visible in the Help Desk and available to users requiring to provide technical assistance;


• Learn fundamental operations of commonly used software, hardware, and other equipment;


• Respond to requests for technical assistance in person, via phone, electronically;


• Diagnose and resolve technical hardware and software issues;


• Assures system stability and security;


• Analyze problems and implement solutions according to relevant procedures;


• Resolves and repairs problems within scope of authority;


• Installs and configures hardware like printer, scanner, UPS, Photocopy Machine, Modem, Network card, applications software etc.;


• Provide accurate information on IT products or services.


• Give remote support to users. (telephone, Skype for business or Team Viewer)


• Assist with on boarding of new users.


• Prioritizing and managing many IT support open cases at a time.


• Performs other duties as assigned or required.

Qualification, Requirements and Skills

• HND or B.Sc in Computer Science, Information Science, Information Systems or related fields


• 1 to 3 years of relevant experience.


• Expert user of Microsoft office package Windows Server operating systems including Linux and open source packages


• Recognize the function of basic network infrastructure such as routers and switches


• Expert user of the majority of desktop applications


• Ability to support Wide Area Network and client/server based applications


• Understand the basic principles of structured cabling and the practicalities of connecting network devices.


• Excellent written and verbal communication skills


• Good organization skills


• Good analytical skills and the ability to think critically.