• Application Deadline: Thu, 30 Nov 2023 00:00:00 GMT
• Position: Customer Support Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Rexford Intern is responsible for assisting in developing and implementing effective marketing strategies to promote and enhance the brand's visibility, attract customers, and drive revenue. Assist management in errands, answering calls, recording bookings and preparing a general itinerary for the team.

KEY ROLES & RESPONSIBILITIES

• Assist in developing and implementing marketing plans to drive brand awareness and customer acquisition.


• Assisting in conducting market research to identify consumer trends, preferences, and competitor analysis.


• Assist in ensuring all calls are answered and recorded for reference purposes.


• Acting as the first point of contact for callers, answering emails and phone calls, passing messages on, or highlighting them for their manager’s attention.


• Assist in ensuring payment is made by client on time for reservation and booking, also keep track of itinerary in case of driver overtime.


• Assist in ensuring calls and follow up on car vendor for drivers’ details are done swiftly.


• Assist in ensuring driver’s details are sent to client promptly, whilst communicating to the drivers to prepare for the job.


• Assist in data entry, database maintenance, and record keeping of all cliental base.


• Assist in ensuring invoice are prepared, sent and document in our filing system.


• Assist in creating captions/edit/ content videos for all social media pages


• Assist in maintaining client records.