• Application Deadline: Mon, 20 Nov 2023 00:00:00 GMT
• Position: IT Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Summary of the Role

• Simba Group seeks to fill the role of a IT Support Engineer. The provide technical support for clients experiencing hardware, software, and networking issues.


• As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.


• You may also be required to install new software applications and train clients on proper application use

Key Elements of the Role

• Installing and configuring client computer systems.


• Responding to client IT support requests.


• Meeting with clients to diagnose software, networking, or hardware issues.


• Providing technical support on-site or via remote-access systems.


• Troubleshoot & Repair computer systems (Laptop/Server/Desktop/Printer etc ) and keep the record


• Troubleshoot IOS/Windows /MS-Office related issues


• Software update check (Antivirus/ windows / MS-office)


• Ensure Network Uplink uptime (Escalating the issue to responsible body/Vendor/Engineer


• Configure firewall, manage policy


• Email configuration, troubleshooting


• Regular Internet link and structural cable check


• Escalate the Inverter /Battery related issue to inverter team


• Regular check of CCTV , Biometric terminals and VoIP Phones


• Ensure Network access to only authorised person after approval


• Regular Preventive & Corrective maintenance of Network system (Switch / Wireless AP/Firewall)


• Preserve assets, information security and control structures


• Ensure security of data, network access and backup systems


• Keep the record of IT-assets (Laptop/keyboard/mouse/charger etc)

Requirements

Desired Skills & Experience

• Minimum of Bachelor’s degree or HND in Computer Science, Engineering or a related field,


• Minimum of 5 years proven work experience Minimum of 5 years work experience as a technical support engineer in an ICT company


• Proven work experience as a technical support engineer.


• Knowledge of web services, API, and IP-based protocols.


• Experience with scripting languages such as Perl or Shell


• Knowledge of computer hardware and networking systems.


• Good time management skills.


• Excellent interpersonal & organizational skills