• Application Deadline: Mon, 20 Nov 2023 00:00:00 GMT
• Position: Avaya Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field ICT / Computer 
  

Key Elements of the Role

• Report to the Technical Manager


• Providing onsite and remote support to customers.


• Engineer is responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.


• Investigates, resolve and handle Avaya related issues and problems.


• Implementation and Support of Avaya Components


• Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers


• Avaya End-user training


• Routine Avaya system health checks and Backup


• Ensure all onsite support activities are logged on our ticketing platform.


• Trend analysis with recommendations on proactive steps to avoid service outage at assigned customer site


• Perform periodic patch and minor system upgrades for customers


• Perform Configuration changes to fulfil customer requests


• Provide timely response to the customers and ensure the SLA is met


• Attend all assigned trainings


• Complete assigned exams


• Documentation

Desired Skills & Experience

• Minimum of Bachelor’s degree or HND in a related field,


• Minimum of 1 year’s work experience in Avaya Support Engineering role


• Technical Skills in Avaya IPO / Avaya Communication Manager and Avaya call center applications


• Telephony and networking knowledge.


• Providing technical support on-site or via remote-access systems


• Excellent Customer Service skills


• Courteous approach