• Application Deadline: Thu, 16 Nov 2023 00:00:00 GMT
• Position: Sales Support Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 years


• Location Enugu


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Responsibilities

• Establishing sales goals and quotas for team members, providing training in sales techniques, and regularly reviewing performance


• Develop new sales opportunities through cold calling and networking.


• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.


• Oversee the sales process from start to finish, including handling customer complaints and questions about products.


• Manage the schedule to ensure the team meets their daily and weekly goals.


• Prepare month end journal entries and credit note.


• Establish policies that follow customer service best practices while ensuring customers submit payments on time.


• Monitor competitors’ activities and recommend changes in product offerings or pricing to respond to competition.


• Ensure that the sales team stays compliant with company policies and procedures.


• Motivating and inspiring team members to meet their goals by offering feedback and incentives such as commissions or bonuses.


• Make notifications in client accounts of interactions, such as payments or purchasing activities.


• In charge of a new customer credit assessment, help the sales and marketing team.


• Establish and maintain regular communication with clients to facilitate periodic payments.


• Prepare reports from various sources, such as marketing campaigns or client records, and prepare reports on sales activity and target progress.


• Maintain SAP operations.


• Arrange for account statements to be forwarded to clients each month, updating records when necessary.


• Provide feedback to management on ways to improve sales performance or increase revenue through new products or services.


• Keep customer files maintained with accuracy.


• Ensure payments are on track within the agreed-upon terms.


• Liaise with customers and the sales team.

Job Requirements

• A Bachelor's Degree in Finance, Accounting, or Mathematics is preferable.


• Minimum of 8 (Eight) years experience in a similar role with FCMG.


• Solid communication and interpersonal skills.


• Exceptional managerial skills and the ability to lead a team.


• Proficient in Microsoft suite.


• Must have an understanding of SAP operations.


• Ability to deal with problematic clients.


• Knowledge of SAP.