• Application Deadline: Fri, 24 Nov 2023 00:00:00 GMT
• Position: Customer Success Lead


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 7 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Responsibilities

• Customer retention and internal sales.


• Improve ongoing customer relationships and networking.


• Implement success programs, contribute to sales and minimize churn.


• Upsell the company's product/services with the brand image.


• Review customer's complaints and concern and seek to improve the experience.


• Prepare reports and presentations with statistical data, as assigned.


• Excellent interpersonal skills, with the ability to communicate effectively with clients and management.

Requirements

• HND / Bachelor’s Degree or Master's Degree in Sales / Customer Service/Communications/Business Administration or other related fields.


• Candidate must be within the age bracket 25 - 45years


• Relevant experience (3 - 7 year) as a customer success lead is an advantage


• Strong negotiation skill.


• Excellent organizational and time-management skills


• High computer literacy and ability to learn new software.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent written and verbal communication skills.


• Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.


• Must have NYSC Discharge Certificate/Exemption letter.


• Must reside in Lagos preferably mainland axis.