Job Description
Duties / Responsibilities
- Create, manage, and implement all-encompassing PR and marketing plans and programs, to increase revenue, generate foot traffic, and build awareness.
- Plan and implement promotional campaigns to build awareness and drive sales
- Oversee food preparation and ensure compliance with health, safety, food handling, and hygiene standards.
- Ensure customer satisfaction with all aspects of the restaurant and dining experience.
- Handle customer complaints, resolving issues in a diplomatic and courteous manner.
- Manage inventory and purchase food and supplies.
- Conduct daily inspections of restaurants and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluate restaurant equipment for repairs and maintenance; schedules for service.
- Collaborate with chefs to develop appetizing menus.
- Maintain sales records and tracked cash receipts.
- Prepare and submit operations reports and other documentation requested by the regional manager.
- Perform other duties as assigned.
Required Skills / Abilities
- Strong supervisory and leadership skills.
- Excellent interpersonal skills with a focus on marketing, sales and customer service.
- Excellent time management skills.
- Excellent organizational skills and attention to detail.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Proficient with Microsoft Office Suite or related software.
- Ability to use the automated billing machine
Education and Experience
- High School Diploma or equivalent required.
- Previous restaurant experience required; management experience preferred.