• Application Deadline: Tue, 14 Nov 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Our client needs the services of a sound Customer Service Representative to play a crucial role in ensuring a positive and memorable confectionary experience for its clients. If you are a friendly, detail-oriented, and customer-focused individual, we encourage you to apply.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner, both in person and over the phone.


• Handle customer inquiries, complaints, and product-related questions with patience and empathy.


• Process customer orders, payments, and returns accurately and efficiently.


• Provide product knowledge and make recommendations to enhance the customer's shopping experience.


• Maintain a clean and organized store environment, including stocking shelves and ensuring product displays are appealing.


• Ensure compliance with all health and safety guidelines and company policies.


• Collaborate with the sales and marketing team to promote special offers and new products.


• Assist in keeping track of inventory levels and participate in periodic inventory counts.

Qualifications

• High School Diploma or equivalent (relevant customer service experience is a plus).


• Excellent interpersonal and communication skills.


• Strong problem-solving abilities and a patient, customer-focused approach.


• Basic computer skills for processing orders and using point-of-sale systems.


• Ability to work effectively in a team and a willingness to take on additional responsibilities as needed.

Requirements:

• Availability to work Monday through Saturday, with flexible hours.