• Application Deadline: Tue, 14 Nov 2023 00:00:00 GMT
• Position: Call Agent Officer / Virtual Assistant (Remote)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Description

A recruitment agency is looking to hire a call agent/virtual assistant to work fully remotely

• Support all internal and external HR-related inquiries or requests.


• Make company calls daily to clients and candidates


• Serve as point of contact with benefit vendors and administrators.


• Maintain calendars of the HR management team.


• Schedule meetings, interviews, HR events and maintain agendas.


• Produce and submit reports on general HR activity.


• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.


• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.


• Building lasting relationships with clients and other call center team members based on trust and reliability.


• Utilizing software, databases, scripts, and tools appropriately.


• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.


• Adhering to all company policies and procedures.

Requirements

• High School Diploma or equivalent.


• More education or experience may be preferred.


• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.


• Understanding of company products, services, and policies.


• Proficiency with computers, especially with CRM software, and strong typing skills.


• Ability to ask prying questions and diffuse tense situations.


• Strong time management and decision making skills.


• Adaptability and accountability.


• Fluency in multiple languages may be desired.