• Application Deadline: Wed, 22 Nov 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Overview

• The customer service representative will act as a liaison, provide product service information answer questions and resolve every emerging issues that customers may face with accuracy and efficiency.

Responsibilities and Duties

• Managing incoming calls and customer service inquiries.


• Closing sales that will develop into return customers and new customers.


• Identifying and assessing customers' needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Meeting personal/customer service team sales targets and call handling quotas.

Job Requirements

• Must be a good team player


• Must possess good character traits and personality


• Must have at least 2 years of experience as a customer service representative


• Must have the ability to multi-task, prioritize, and manage time effectively


• Must have customer orientation and ability to adapt/respond to different types of characters


• Must have communication and presentation skills


• Must have at least OND


• Must live within Okota/Ago/Isolo and environs