• Application Deadline: Mon, 13 Nov 2023 00:00:00 GMT
• Position: POS Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Marina


• Job Field Engineering / Technical 
  

Responsibilities

• Escalating merchant’s complaints such as chargebacks/failed/delayed settlements to the appropriate team.


• Sourcing and onboarding of new merchants.


• Visitation of merchants and repairs of the terminal to provide firsthand support and resolve POS issues.


• Creating marketing strategies to achieve giving sales targets.


• Training merchants and their sales reps on how to use the terminal effectively.


• Retrieving terminals from inactive merchants


• Remapping retrieved terminals to new merchants or those with faulty terminals.


• Making requests for terminal replacements in cases of damage.

Requirements

• 1-2 years of work experience.


• Skilled in data analysis using excel


• Ability to work under pressure


• Willing to learn fast


• Good communication skills.