• Application Deadline: Fri, 15 Dec 2023 00:00:00 GMT
• Position: Front Desk Executive


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Summary

Responsible for creating a positive and welcoming environment for visitors and providing efficient administrative support to the organization

Key Responsibilities

• Welcome visitors, clients, customers, or regulatory representatives and provide a positive first impression. Assist visitors with inquiries and provide relevant information about the company and our products.


•  Provide excellent customer service by addressing inquiries or issues and attending to incoming calls promptly and professionally. Escalate more complex issues to the appropriate employee for resolution


• Monitor the day-to-day financial operations within the company invoicing, and other transactions


•  Timely receipt, sorting and distribution of mail/deliveries incoming /& outgoing.


• Conducting preoperative assessment on clients so as to detect condition.


• Monitoring and providing general care to patients on ground


• Ensuring adequate documentation of medical notes.


•  Working with other consultant  as part of a team


• Provide accurate information (e.g. product features, pricing and after-sales services)


• Answer customers questions about specific products/services


• Manage customers’ orders on all social media platforms and ensure accurate issuance of invoices.


• Verifying orders, including customer’s personal information and payment details.


• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers


• Conduct price and feature comparisons to facilitate purchasing


• Cross-sell products


• Ensure racks are fully stocked


• Manage returns of merchandise


• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)


• Inform customers about discounts and special offers


• Provide customer feedback to the Store Manager


• Stay up-to-date with new products/services

Requirements

• Candidates should possess a OND, HND and Bachelor’s Degree qualification.


• Proven work experience as a Receptionist or in a similar customer service role.


• Any relevant field of study is acceptable with a minimum of 2 years of working experience.


• The desired candidate must be intelligent sales driven and Customer Oriented.


• He or She is expected to be the first point of contact for all clients.


• He or She must be able to use basic Microsoft packages.


• Ability to speak Yoruba language is an added advantage


• Understanding of the retail sales process


• Familiarity with consumer behavior principles


• Knowledge of inventory stocking procedures


• Basic math skills


• Digitally oriented


• Track record of achieving sales quotas


• Excellent communication skills, capable of building trusting relationships


• Ability to perform in fast-paced environments