• Application Deadline: Fri, 1 Dec 2023 00:00:00 GMT
• Position: Field Service Engineer(Graduate Trainee)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Abuja


• Job Field Engineering / Technical  , Graduate Jobs 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Job Description

The field service engineer interacts with our customers and are responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client location. He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customers premises ensuring customer satisfaction.

Field Service Engineer Qualification:

• Must Possess B. Sc (2.1) or HND (Upper credit) in Electrical and Electronics engineering, Computer science, Computer Engineering, Information technology, or any other related discipline.


• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).

Key Pre-requisite Skill

• Strong customer service skills


• Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms


• Good analytical and problem-solving skills to diagnose issues.


• Time management skills to handle appointments and stay on schedule.


• Attention to details and ability to multi-task


• Organizational skills.


• Computer and technical skills

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.


• Provide post-installation education to client on simple troubleshooting


• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.


• Maintain accurate service logs and enter them in the database


• Resolution of trouble ticket 


• Application of configuration changes via our change control systems and processes.


• Liaise with customer service and sales teams with regards customer complaints and enquiries


• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.


• Perform equipment upgrade and configuration


• Draft and submit reports