• Application Deadline:
• Position: Registered Nurse - Call Centre Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Medical / Healthcare 
  

Scope of Work

The primary duties of the Call Centre Executive will include:

• Provide product and service information to clients


• Managing inbound and/or outbound calls from customers, distribution partners and providers.


• Manage and resolve customer complaints

Responsibilities

Responsibilities include the following:

• Respond to all Enrollee and Provider inquiries in a friendly, professional manner using the suggested script.


• Keep up-to-date information on all plans of GHML and tariff and communicate same to customers in a professional manner.


• Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.


• Provide up to date information about company products and services to clients, providers and billing agencies.


• Grant authorizations code for medical treatment, if covered on the plan.


• Proffer on-the-spot solution to enrollee challenges.


• Escalate challenges to line managers


• De-subscription of members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.

Requirements

• Must possess a Nursing Certificate.


• At least 2 years relevant work experience

Required Skills:

• Good communication/presentation skills (both oral and written)


• Excellent customer relationship skills


• Proficiency in the use of Microsoft Office Packages


• Good Typing Skills


• Attention to detail


• Ability to work as a team player


• Good Coordination, administrative, Analytical and problem-solving skills.