Unclaimed Cargo Coordinator at ZIM Integrated Shipping Services

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
2 years ago

Additional Details

Job ID
66155
Job Views
103

Job Description



Description



  • Monitoring of agent activity, using various computer system and data. Collecting information, Customer Contact and follow up with internal departments. 

  • Initiate proactive and loss prevention actions, identify symptoms focusing on sources of problems, follow up at origin and destination offices and actives against liable parties .

  • Following policies and procedures. Daily and weekly follow up on action points concerning UCL cargo 

  • Bi-monthly report on feedback from clients 

  • Drafting and submitting alert and final demand correspondence in coordination with Legal Team


Requirements



  • First Degree in Maritime, Shipping, or related disciplines

  • Between 3-5 years prior experience in similar capacity.

  • Strong relationship management, analytical and problem-solving skills.

  • Good command of written and spoken in English

  • High level of proficiency in Microsoft office, including Excel, Word, Power Point, Web-based and email programs.


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