• Application Deadline: Fri, 17 Nov 2023 00:00:00 GMT
• Position: Operations Administrator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Description

• This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. Technical knowledge is limited to some products and or processes.

Descriptor

• Follows standardised processes and provides administrative support in line with normal business functioning.


• Delivers on daily production standards and adheres to service and quality standards.


• Provides an indirect service to customers and intermediaries.


• Responds to immediate requirements within procedure.


• Uses standard administrative techniques to co ordinate own work.


• Product and process knowledge in different areas may differ but basic skills remain the same.


• Technical knowledge is limited to some products and or processes.


• Ability to use Policy administration to process required work within SLA


• Ability to assess proposal for underwriting purposes  

Key Result Areas:

Documentation Processing

• Responds to immediate administrative requirements within procedure.


• Follows standardised processes and provides administrative support in line with normal business functioning.


• Delivers on daily production standards.


• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness

• Accountable for service delivery through own efforts.


• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.


• Makes increased contributions by broadening individual skills.


• Collaborates effectively with others to achieve personal results.


• Accepts and lives the company values.

Quality Assurance

• Performs quality checks on own work.


• Adheres to service and quality standards.

Qualifications and Experience

• A first degree or its equivalent


• Excellent communication skills (verbal and written)


• Interpersonal and time management skills


• Good knowledge of MS packages (Especially MS Word, MS Excel, PowerPoint and Outlook)


• Experience of 1 to 3 years in the financial sector or related field is an added advantage