• Application Deadline:
• Position: Sales Support Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• We are seeking a Sales Support Executive to join our team and assist our customers with their inquiries, complaints, and requests.


• The ideal candidate will have excellent communication skills, a positive attitude, and the ability to think critically and solve problems. You will be responsible for ensuring customer satisfaction and maintaining customer records.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.


• Provide solutions to customer problems and ensure their needs are met.


• Manage customer complaints and escalate issues to the appropriate department if necessary.


• Process customer orders and returns accurately and efficiently.


• Maintain customer records and update the company's knowledge base.


• Ensure customer satisfaction by following up with customers and resolving any outstanding issues.


• Work collaboratively with other departments to ensure smooth and effective communication with customers.


• Identify opportunities to improve customer support processes and procedures.

Education and Experience

• Bachelor's Degree in Business Administration or a related field.


• 1+ years of experience in a sales support role.


• Familiarity with CRM software and customer support tools is a plus.

Requirements:

• Excellent communication skills and a customer-focused mindset.


• Strong problem-solving skills and the ability to think critically.


• Proficient in using computer systems and software programs.


• Ability to work well in a team and collaborate effectively with other departments.


• Good understanding of the products or services offered by the company.


• Attention to detail and ability to multitask in a fast-paced environment.


• Ability to work flexible hours, including weekends and holidays if required.


• preferably female.