• Application Deadline: Thu, 16 Jun 2022 00:00:00 GMT
• Position: Assistant Floor Manager


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Requirements

• Carry out the floor opening and closing procedure according to checklist


• Ensure quality standards in product, equipment, atmosphere and service         using records, menus and appropriate reference material


• Monitor the implementation of standards set for products and practice to        ensure food safety


• Orient and encourage floor staff to promote menu items pushing sales


• Ensure good grooming, hygiene, safety and sanitation practices in floor          area


• Look after the assets and provide necessary inventories when needed


• Report the needs of regular maintenance and upkeep of the floor and its        equipment


• Monitor the floor staff schedule, attendance, section rotation, duties,                 performance, training and leave participate in their coaching, appraisal and     development opportunities


• Ensure a good and professional communication channel among floor               teams and with the head of branch through logbooks, memos, briefings           and meetings.


• Seeking and soliciting feedback from guests and handling their complaints


• Review the yearly plan for events and promotions with the head of branch


• Report the floor state of operations to Head of Branch, providing advice for     possible improvement


• Ensure OUTSTANDING customer service is rendered to guests at all times     and in a timely manner.


• Carry out other duties that maybe assigned.

SKILLS/ABILITIES:

• Excellent customer service skills


• Commercial awareness


• Flexibility


• Good interpersonal skills and Problem-solving skills


• Active listening, outstanding communication and people skills with great          team spirit.


• Ability to stay professional in a stressful work environment.


• Available to work different hours including weekends, days, and nights.


• Good physical abilities


• Critical thinking and time management skills


• Patience, Personality and Perseverance abilities


• Strong organizational and multitasking skills, with the ability to perform well     in a fast-paced environment


• Food safety training is a plus

QUALIFICATION: Relevant degree or HND in business studies, management, hospitality management or hotel and catering.

YEARS OF EXPERIENCE: Minimum of 2 years experience in a similar role obtained in a well-structured fine dining or casual dining restaurant of a reputable organization.

Location: Victoria Island