• Application Deadline:
• Position: Sales and Onboarding Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Sales / Marketing / Retail / Business Development 
  

About the Role

• The Sales/Onboarding Executive will be charged with providing excellent in-person support to drivers, ensuring their satisfaction.


• The Sales/Onboarding Executive will onboard and guide drivers while promoting the GoRides brand and maintaining compliance with company standards.


• The goal will be to resolve driver-related issues, collaborate with the Customer Success Manager to foster positive relations and manage driver acquisition, referral programs, incentives, and agency relationships to meet company goals.

What You’ll be Doing

• Deliver 100% satisfaction, and in-person support to our drivers.


• Walk drivers through onboarding and all of the tools to be successful


• Help brand the GoRides name and get drivers excited


• Stay on top of GoRides policies and procedures


• Register new drivers, and review accurate drivers’ information while ensuring compliance with GoRides standards.


• Welcome and greet customers delightfully.


• Accurately describe GoRides product features and benefits to drivers.


• Ensure all onboarded drivers are transferred to the GoRides Fleet account.


• Resolve driver-related issues.


• Work with the City Fleet Manager in building harmonious relations between drivers.


• Build the driver funnel dashboard for new driver acquisition across various channels


• Manage driver referral and incentive schemes.


• Manage driver agency relationships to ensure they meet company KPIs.

What You will need for this position

• A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.


• Minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.


• Excellent communication skills.


• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.


• Must be customer service-centric.


• Must possess basic administration skills.


• Ability to work independently, with little or no supervision.


• Ability to work in a fast-paced environment.

Key Metrics

• Daily target of enrolling 20 drivers while collecting their security deposit.


• 75% conversion from lead generation to conversion with deposit


• First trip to first-month trip target to be mapped to performance


• Executive to DP knowledge transfer about GoRides rentals to be monitored and evaluated basis DP first few weeks of performance.