• Application Deadline:
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Objective

• The Customer Service Sales Agent is responsible for proactively reaching out to customers, assisting them in making new bookings, and converting pending bookings into confirmed reservations.


• This role involves making and receiving calls, managing new bookings, and providing excellent customer service to finalize the booking process.

Job Description

• Outbound Sales Calls: Proactively reach out to potential customers through outbound sales calls, presenting travel options and persuading them to make bookings.


• Inbound Calls: Handle incoming calls from customers inquiring about travel options, providing information, and guiding them through the booking process.


• Booking Management: Efficiently manage new bookings, ensuring accuracy, compliance with company policies, and a seamless customer experience.


• Conversion: Contact customers with pending bookings, follow up on their inquiries, and employ effective sales techniques to convert pending bookings into confirmed reservations.


• Customer Assistance: Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their travel needs.


• Sales Targets: Meet or exceed sales targets and key performance indicators (KPIs) related to booking conversion and revenue generation.


• Product Knowledge: Maintain a strong understanding of travel products, services, and promotions to upsell effectively and cross-sell to customers.


• Documentation: Keep accurate records of customer interactions, actions taken, and booking details in the companys customer management systems.


• Quality Assurance: Adhere to company policies and procedures to ensure high-quality customer interactions and compliance with sales guidelines.


• Follow-Up Calls: Call back customers to finalize bookings, provide additional information, and ensure customer satisfaction.

Requirements

• Proven experience in telesales or a similar role, preferably within the travel or hospitality industry.


• Strong communication and interpersonal skills, with the ability to persuade and influence customers.


• Results-oriented with a track record of meeting or exceeding sales targets.


• Excellent customer service skills and a customer-centric approach.


• Familiarity with travel products and reservation systems is a plus.


• Detail-oriented and organized.


• Ability to work independently and as part of a team.