• Application Deadline: Sun, 31 Dec 2023 00:00:00 GMT
• Position: Telesales Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Brief

• We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company.


• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.


• An effective telesales representative must be an excellent communicator and have superior people skills.


• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.


• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about our products and services using scripts


• Answer questions about products or the company


• Ask questions to understand customer requirements and close sales


• Direct prospects to the field sales team when needed


• Enter and update customer information in the database


• Take and process orders in an accurate manner


• Handle grievances to preserve the company’s reputation


• Go the “extra mile” to meet sales quota and facilitate future sales


• Keep records of calls and sales and note useful information

Requirements and Skills

• Higher National Diploma (HND), OND, B.Sc / BA Degree


• Proven experience as telesales representative or other sales/customer service role


• Proven track record of successfully meeting sales quota preferably over the phone


• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems(Training would be provided if you dont have this knowledge)


• Ability to learn about products and services and describe/explain them to prospects


• Excellent knowledge of English


• Excellent communication and interpersonal skills


• Cool-tempered and able to handle rejection


• Outstanding negotiation skills with the ability to resolve issues and address complaints