Job Description
Department: Indeco - Industry Ecosystem & Platforms
Description
To act as the strategy and insights champion, entrenching a culture where managers and members in the Business Division make data-driven decisions and to support the development and execution of the business strategy, with reference to Interswitch Indeco’s strategic direction.
Responsibilities
Strategy Business Partner:
- Provide strategic support to businesses and sometimes act as first-line advisor on operational issues
- Provide support to all business resources and monitor all requirements for various value-added service
- Work with process development and resource teams and prepare appropriate schedule
- Insights and Reporting
- Contribute to the preparation of various data and analytics reports
- Analyse complex data and identify requirements for business enhancement during sales projects’ implementation
- Report improvement opportunities to sales/business strategies and operational plans according to business priorities and budget margins
- Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimize relevant risks
- Submit reports to Head, Strategy and Excellence
- Data Collection, Analysis, Assessment and Control
- Work independently to collate and analyse data using predetermined tools, methods, and formats to create standard insights
- Monitor team members' use of the customer relationship management system (CRM), identifying and resolving standard issues and escalating these to a senior manager as appropriate
- Support creation of machine learning algorithms by applying standard statistical analysis or data preparation methods.
Stakeholder Engagement:
- Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment
- Attend meetings led by Head, Strategy and Excellence, along with relevant stakeholders, and acquire needs on business strategies requirements
- Execute sales mitigation activities in line with communicated requirements
- Build and maintain long-term relationships with contractors, clients, and consultants in sales ecosystem.
Operational Compliance:
- Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
- Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure
- Policy and Process Development & Implementation
- Work within established procedures to achieve specified goals
- Execute sales and business strategy according to plan and detailed activities
- Review sales and business issues in line with sales and business processes, systems, and procedures, and find solutions to ad-hoc problems
- Support strategies development and execution for Interswitch’s business intelligence processes
- Prepare data architecture and strategies and provide business object solutions as per requirements.
Requirements
- University First Degree in Business Administration, Statistics, Sales and Marketing or any Finance related field
- At least 7 years’ experience in strategy and data analysis and reporting in the financial or FinTech industry to enable the job holder to deal with most situations and to advise others
- At least 2 years’ experience of supervising and directing people and other resources to achieve specific end results within limited -timeframes.