• Application Deadline:
• Position: Customer Care Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ajah


• Job Field Customer Care 
  

Job Summary

• We are hiring a Customer Service Representative to manage customer queries and complaints.


• You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.


• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support

Requirements

• Must have a general education Degree, or equivalent.


• Ability to stay calm when customers are stressed or upset.


• Comfortable using computers.


• Experience working with customer support.


• Must be located around the Ibeju Lekki, Ajah axis