• Application Deadline:
• Position: Field Collections Officer - Rivers


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Rivers


• City Port Harcourt


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• As a Field Collections Officer, you will play a crucial role in ensuring the timely collection of loan repayments.


• Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.


• Handling customer objections and complaints professionally, and collaborating with relevant departments for swift issue resolution will be integral to your role.

Roles and Responsibilities:

As a Field Collections Officer at FairMoney, your key responsibilities will include, but are not limited to:

• Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.


• Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.


• Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.


• Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.


• Track payments by diligently following up on pending promises and ensuring timely resolution.

Requirements

To excel in this role, you should meet the following criteria:

• University degree in any related field.


• Minimum of 1+ years of experience in consumer loans operations and merchants,  directly handling delinquent clients and resolving problem situations.


• Proficiency in Microsoft Excel.


• High self-motivation with strong interpersonal skills.


• Excellent verbal and written communication skills.


• Strong analytical and problem-solving skills.

Benefits

• Private Health Insurance


• Pension Plan


• Training & Development


• Performance Bonus