• Application Deadline:
• Position: Client Relations Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

VIP Clients Reception:

• Greet and welcome clients with the utmost professionalism and courtesy.


• Assist with check-in procedures, ensuring a swift and efficient process.

Personalized Concierge Service:

• Provide personalized assistance to meet the specific needs and preferences of Clients.


• Coordinate with ground services, catering, and other relevant departments to fulfill clients' requests.


• Ensure the maximum comfort of clients.


• Ensure availability of newspapers for clients to read and for aircraft when necessary.


• Ensure requested service delivery to clients within the Lounge.

Lounge Operations:

• Oversee the operations of the VIP/Executive Lounge, maintaining a pristine and exclusive atmosphere.


• Ensure the availability and presentation of high-quality food, beverages, and amenities.


• Supervise the collection and delivery of dishes and laundry for washing in good condition.


• Coordinate the boarding and deplaning of clients through the lounge in coordination with Ground Operations personnel


• Be professional in delivering such service; for example, serve tea/coffee in designated crockeries, drinks in appropriate presentations etc.

Security and Confidentiality:

• Adhere to strict security protocols to ensure the safety and confidentiality of private jet clients.


• Monitor lounge access to guarantee only authorized individuals are admitted.


• See to the 3rd party security service personnel in their professional interface with HNIs and attend to any issues that may arise at the screening points or entry and exits.


• Ensure all exits are locked when not in use.

Communication and Coordination:

• Communicate effectively with private jet operators, ground crews, and other service providers to ensure a seamless travel experience.


• Relay important information to clients regarding flight status, boarding, and other relevant details.


• Respond to mail on service requested and update such service where necessary in FBO ONE

Problem Resolution:

• Address and resolve any issues or concerns raised by clients promptly and discreetly.


• Collaborate with other staff members to handle unexpected situations with professionalism.


• Ensure control of the situation of clients and their assistants within the lounge such that there is no discomfort to other clients.


• Report any incidents that may affect the brand or losing a client to Supervisor and Head, FBO Operation for immediate action.

Upselling and Promotion:

• Promote additional services, amenities, or upgrades to enhance the overall private jet experience and contribute to revenue goals.

Training and Compliance:

• Stay informed about private jet industry standards, safety regulations, and customer service best practices.


• Participate in ongoing training to enhance customer service skills and maintain compliance.

Requirements

• A Bachelor’s degree/ HND Degree


• At least 1 -2 years’ work experience


• Strong Organizational skills


• Proficiency in handling clients inquiries and resolving issues


• Previous experience in luxury hospitality, private aviation, or a similar VIP customer service role


• Exceptional interpersonal and communication skills.


• Discretion and ability to handle sensitive and confidential information.


• Strong organizational skills with attention to detail.


• Flexibility to work irregular hours, including weekends and holidays


• Knowledge of private jet services, airport operations, and international travel regulations is a plus