• Application Deadline: Fri, 24 Nov 2023 00:00:00 GMT
• Position: Customer Support Executive


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Requirement

• Customer Engagement: Proactively engage with customers through various channels, including email, phone, and social media, to understand their needs and preferences.


• Issue Resolution: Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution.


• Relationship Building: Build strong and lasting relationships with customers, fostering loyalty and repeat business.


• Feedback Analysis: Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities for enhancement.


• Process Improvement: Collaborate with cross-functional teams to improve customer-facing processes and contribute to a positive customer experience.


• Customer Advocacy: Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals.


• Data Management: Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.

Qualification and Experience

• BSc/ HND/ ND in Marketing or related field


• Proven experience in a customer service or customer experience role.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities with a customer-centric mindset.


• Ability to work in a fast-paced environment and adapt to evolving customer needs.


• A customer-focused professional with a passion for creating positive experiences.