• Application Deadline: Thu, 23 Nov 2023 00:00:00 GMT
• Position: Reservation Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• We are seeking a detail-oriented and customer-focused Reservation Manager to oversee our reservation system and ensure seamless booking experiences for our guests.


• He/She will be responsible for managing reservations, handling customer inquiries, and optimizing table turnover to maximize restaurant revenue.


• Strong organizational skills, excellent communication abilities, and a passion for providing exceptional guest service are essential for this role.

Responsibilities

• Manage and maintain the restaurant's reservation system, ensuring accurate and efficient booking processes.


• Handle guest inquiries and reservation requests via phone, email, and in-person.


• Coordinate with the floor staff and kitchen to optimize table assignments and ensure smooth service flow.


• Monitor reservation trends and guest preferences to anticipate staffing and inventory needs.


• Confirm and communicate reservation details with guests, including special requests and dietary restrictions.


• Maintain a database of guest information and preferences for personalized service.


• Implement and enforce reservation policies to manage no-shows and cancellations.


• Provide excellent customer service and resolve guest issues related to reservations.

Requirements

• Previous experience and passion in a similar role within the restaurant or hospitality industry.


• Strong organizational and multitasking skills.


• Excellent communication and interpersonal abilities.


• Attention to detail and accuracy in managing reservation information.


• Knowledge of restaurant operations and seating arrangements.


• Ability to work in a fast-paced environment and handle customer inquiries professionally.


• Availability to work evenings, weekends, and holidays as needed.