• Application Deadline: Thu, 23 Nov 2023 00:00:00 GMT
• Position: Floor Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Victoria Island


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• The ideal candidate will assist the Floor Manager in managing the front-of-house operations of our fine dining restaurant.


• He/She will be responsible for supervising the restaurant staff, ensuring excellent customer service, and maintaining a positive dining experience for our guests.

Responsibilities

• Assist in training, supervising, and mentoring restaurant staff.


• Monitor and maintain service standards, cleanliness, and overall guest satisfaction.


• Handle guest inquiries, concerns, and special requests in a professional manner.


• Coordinate with the kitchen staff to ensure timely and accurate food service.


• Oversee restaurant opening and closing procedures, including cash handling and staff assignments.


• Collaborate with the Floor Manager to implement restaurant policies and procedures.


• Assist in resolving customer complaints and issues to ensure guest satisfaction.


• Maintain a positive and motivating work environment for staff members.

Requirements

• Previous experience in a supervisory role within the restaurant industry.


• Strong leadership and communication skills.


• Ability to multitask and work effectively in a high-pressure environment.


• Knowledge of food and beverage operations, including wine and cocktail service.


• Availability to work evenings, weekends, and holidays as needed.