• Application Deadline: Thu, 14 Dec 2023 00:00:00 GMT
• Position: Service Fulfilment Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 10 years


• Location Lagos


• Job Field Engineering / Technical 
  

Role Summary

• The Service Fulfilment Engineer’s (SFE) role is to support sales productivity by securing the technical close in complex solutions.


• The SFE collaborates with sales, Core Network management and FSEs to ensure proposed deals include technical solutions that accurately address customer needs.


• The SFE carries out network analysis, develop cost-effective high level customers designs, which enhances sales and improves the productivity of other supportive departments.


• The role also provides level 1 support service to the sales & marketing team.

Duties

• Proactively scopes the technical solutions required to address customer requirements, assesses customer needs, and recommend solutions that optimize value for the customer and the VDT brand.


• Investigates, test and recommend variety of new equipment.


• Coordinate requirements for proof of concept with product Management/Product development


• Supervises Site Survey and present same to sales & Marketing


• Monitor and manage the technical pre-sales environments.


• Service and Value


• Design of Network diagrams to meet customer’s requirement


• Advise customers on proposed designs


• Provide Level 1 support to sales and marketing by means of pre-sales meeting and responses to bids.


• In conjunction with sales personnel, develop and conduct transition briefingcommunicate commitments, expectations, to the customer/ organization e.t.c


• Coordinate requirements for proofs of concept with Product Management / development. Advise technical on positioning of new POPs from analysis of survey reports


• Ensures proper documentation of all customer request/requirement and meetings


• Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process


• Documentation of network maps.

Requirements

• B.Sc / HND in Electrical Engineering / Telecoms Engineering / any relevant discipline CCNA/CCNP is an added advantage


• 5 - 10 years relevant work experience.


• System Engineering


• Sound knowledge of Access Network Infrastructure


• Project Management


• Sound knowledge of network operations


• Sound analytical and presentation skills


• Sound verbal and written communications skills


• Excellent disposition and interpersonal relations


• Ability to work under pressure


• Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms High sense of professionalism and creativity


• Highly developed and demonstrated teamwork skills.