• Application Deadline:
• Position: Strategy Manager, Customer Retention


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

We’re looking for a strategy manager M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.



Responsibilities:

You’ll be expected to

• Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.


• Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.


• Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.


• Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.


• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.

You Might be A Good Fit If You

• Are passionate about our mission of making everyday essentials accessible to everyone.


• Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.


• Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.


• Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.


• Are a collaborator with a low ego.


• Thrive in fast-moving environments and have a sense of urgency to get the job done.


• Are results-focused and a self-starter.


• Have emerging markets experience (particularly in East, West, or Southern Africa).


• You have a bachelor’s degree or equivalent experience.