• Application Deadline: Fri, 24 Nov 2023 00:00:00 GMT
• Position: Customer Service Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Delta


• City Warri


• Job Field Customer Care 
  

Position Overview

• We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team.


• The ideal candidate will be passionate about assisting customers, resolving inquiries, and providing outstanding service in a friendly environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.


• Identify and assess customers' needs to achieve satisfaction.


• Provide accurate information regarding products/services and company policies.


• Handle and resolve customer complaints in a calm and empathetic manner.


• Maintain a positive, empathetic, and professional attitude toward customers.


• Collaborate with other team members to ensure a seamless customer experience.

Requirements

• Bachelor’s Degree or equivalent work experience


• 1 - 2 years relevant experience in the Health care industry.


• Proven customer support experience or experience in a similar role.


• Excellent communication and interpersonal skills.


• Ability to multi-task, prioritize, and manage time effectively.


• Proficiency in using CRM software and other relevant tools.


• Strong problem-solving skills and attention to detail.


• Ability to work in a fast-paced environment.

Benefits

• Competitive salary based on experience.


• Health insurance and other benefits package.


• Opportunities for career growth and professional development.


• A supportive and collaborative work environment.