• Application Deadline: Fri, 24 Nov 2023 00:00:00 GMT
• Position: Accounts Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Rivers


• Job Field Customer Care 
  

Job Brief

• We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

What Does an Account Manager do?

• Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.


• Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.


• If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.


• Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters


• Build and maintain strong, long-lasting client relationships


• Negotiate contracts and close agreements to maximize profits


• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors


• Ensure the timely and successful delivery of our solutions according to customer needs and objectives


• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders


• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas


• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)


• Prepare reports on account status


• Collaborate with sales team to identify and grow opportunities within territory


• Assist with challenging client requests or issue escalations as needed

Requirements and Skills

• BA/BS Degree in Business Administration, Sales or relevant field


• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in a commercial bank


• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level


• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)


• Experience delivering client-focused solutions to customer needs


• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail


• Excellent listening, negotiation and presentation abilities


• Strong verbal and written communication skills


• Candidates must be resident in Lagos.