• Application Deadline: Fri, 15 Dec 2023 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

He/She must have:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.

He/She must have:

• Problem-Solving Skills


• Clear Communication


• Friendly Attitude


• Empathy


• Business Acumen


• Product/Service Knowledge


• Product/Service Knowledge


• Strong Time Management.


• Ability to work under pressure.


• Effective use of polite phrase and know how to seal order.