• Application Deadline: Mon, 27 Nov 2023 00:00:00 GMT
• Position: Restaurant Outlet Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Imo


• Job Field Hospitality / Hotel / Restaurant 
  

Description

• The Restaurant Outlet Operations Manager oversees the day-to-day operation of a unit restaurant outlet.


• He supervises the outlet workers to ensure that the outlet operations run in line with the company’s guidelines and processes.


• He ensures that the sales and customer service targets of the outlet are consistently achieved.


• He ensures that the outlet operates within company’s policies and procedures to provide the most satisfactory services to customers.

Key Roles and Responsibilities

• Oversee the daily operations of outlet for efficient operations.


• Plan and assign daily workloads to outlet associates.


• Develop and enforce established policies and procedures.


• Establish operational strategies to meet quality and customer service standards.


• Develop marketing strategies to improve sales and profitability.


• Maintain the outlet facility clean and safe.


• Obtain customer feedbacks and recommend necessary outlet operational changes.


• Schedule orientations and job trainings to outlet associates.


• Organize regular meetings to discuss about issues and updates.


• Analyze and resolve problems in a timely and accurate manner.


• Organize special events and entertainments to attract more customers.


• Address customer queries courteously and ensure customer satisfaction.


• Develop cost-effective operational plan to achieve outlet goals.


• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.


• Minimum of five (5) years relevant work experience in a restaurant or food services organization.


• Experience in a known quick services restaurant brand will be an added advantage


• Highly experienced in food products and services.


• Sound logistics management, business operations and financial knowledge.


• Strong managerial skills with proven track record in delivering targets and efficiencies.


• Fluency in English is essential, with superior oral and written communication skills.