• Application Deadline:
• Position: Customer Support & Operations Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Role Description

• This is a full-time, on-site role as a Customer Support & Operations Associate. The Customer Support & Operations Associate will be responsible for managing day-to-day customer support operations, responding to customer inquiries, resolving issues, and performing administrative tasks to ensure a seamless customer experience.


• The role demands attention to detail, strong interpersonal skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Customer Satisfaction


• Issue Resolution


• Customer Retention.

Qualifications and Requirements

• Bachelor's Degree or higher in Business Administration, Operations Management, Communications, or related field


• 2 years experience and ITIL certification


• Operations, analytical and problem-solving skills


• Strong communication and interpersonal skills


• Proven customer service experience and the ability to develop customer relationships


• Fluent English speaker (spoken and written)


• Can work well in a team and has excellent organization and time-management skills


• Candidates must reside on the island for proximity.