• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face


• Respond promptly to customer inquiries and complaints


• Obtain and evaluate all relevant information to handle product and service inquiries


• Provide pricing and delivery information


• Process orders, forms, applications and requests


• Keep records of customer interactions and transactions


• Record details of inquiries, comments and complaints


• Record details of actions taken


• Prepare and distribute customer activity reports


• Maintain customer databases


• Follow up on customer request


• Provide feedback on the efficiency of the customer service process

Requirements

• Minimum of OND in Mass Communication or any related field


• 3 - 5 years of proven work experience as a Customer service representative


• Must be a female applicant (for gender balance)


• Interpersonal skills


• Communication skills - verbal and written


• Listening skills


• Problem analysis and problem-solving


• Candidates must reside within Victoria Island and its environs.


• Attention to details and accuracy.