• Application Deadline:
• Position: Product Operations Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field Project Management 
  

Are you ready to lead the operational excellence of our cutting-edge fintech products? We're seeking a dynamic Product Operations Executive to play a pivotal role in optimizing our product delivery processes and ensuring customer satisfaction.

Key Responsibilities:

Product Strategy Collaboration:

• Collaborate with the product management team to define strategic directions and roadmaps, conducting market research, analyzing customer needs, and identifying enhancement opportunities.

Operational Excellence:

• Streamline and optimize processes for efficient product and service delivery.


• Implement automation tools, enhance workflows, and identify cost-saving measures.

Cross-functional Coordination:

• Work closely with teams, including engineering, sales, marketing, and customer support, ensuring seamless execution of product initiatives.


• Provide guidance and support to align teams with the product strategy.

Risk Management:

• Monitor and mitigate operational risks associated with product offerings.


• Implement controls and procedures, staying updated on regulations and compliance requirements.

Performance Analysis:

• Track and analyze key performance metrics related to product operations.


• Use insights to identify improvement areas and guide strategic decision-making.

Team Leadership:

• Manage and mentor a team of product operations professionals.


• Foster a collaborative and innovative work environment that encourages professional growth.

Stakeholder Management:

• Build strong relationships with internal and external stakeholders.


• Effectively communicate, manage expectations, and ensure customer satisfaction.

Qualifications:

• Bachelor's degree in Business, Management, or related field.


• Proven experience in fintech product operations.


• Strong leadership skills with a collaborative and innovative mindset.


• Analytical skills to track and optimize performance metrics.


• Excellent communication and stakeholder management abilities.