• Application Deadline:
• Position: Technical Support Specialist (Fintech)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Summary: 

• The role is to focus on ensuring the stability and the seamless functionality of our payment channels.


• The role involves providing technical assistance to internal teams, troubleshooting and collaborating with cross-functional teams to enhance operational efficiency.

Job Responsibilities:

• Good knowledge of Card Management systems and switches


• Supports card implementation for banks.


• Good knowledge of HSM.


• Supports any card related issues with Financial Institutions.


• Good knowledge of MasterCard, VISA and Verve operations.


• Manages and run end of day activities on AfriGo Card, MasterCard, VISA and Verve for transactions processing.


• Responsible for the operation of payment systems by monitoring and supporting of the payment systems and services.


• Analyse and interpret application logs and resolve identified issues.


• Provide technical support in identifying, investigating and resolving transaction-related issues.


• Proactive monitoring of processes and transactions leading to the identification of potential glitches


• Support UAT of all applications to be deployed.


• Setup Institutions, merchants, billers on appropriate platforms


• Review merchant’s onboarding form and contract before they are setup.


• Ensure that the right MCC is assigned to each merchant and make updates where necessary.


• Provide technical support to clients during integration on company payments channels/platforms.

Required Qualifications:

• Minimum of a bachelor’s degree in computer science or any related field, or equivalent experience.


• Certifications in relevant technologies (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.


• At least three (3) years of related experience is required.


• Proven experience in a technical support role, preferably in a FinTech or financial services environment.


• Familiarity with FinTech platforms and technologies. Deep understanding of IT security solutions and market dynamics.


• Strong understanding of payment systems, financial regulations, and security protocols


• Understanding of Unix commands and Project Management