• Application Deadline:
• Position: Business Technical Documentation Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

JOB DESCRIPTION:

• This contract is for the outsourcing of experienced technical writers for Strong technical documentation of both new and existing systems.


• Develop comprehensive technical documentation that meets organizational standards


• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content


• Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success


• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications


• Evaluate current content and develop innovative approaches for improvement


• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements


• Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation


• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage


• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration


• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation


• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding


• Select appropriate medium for message or audience, such as manuals or online videos Standardize content across platforms and media


• Gather usability feedback from customers, designers, and manufacturers Revise documents as new issues arise

JOB REQUIREMENT & PERSON SPECIFICATION

Qualifications

• Minimum of bachelor’s degree in Business / Systems Analysis (Additional certification would be an added advantage).


• A degree in IT / Computer Science.


• Proven experience in eliciting requirements and testing.


• Experience in analyzing data to draw business-relevant conclusions.


• Experience in data visualization techniques and tools


• Solid experience in writing SQL queries.


• Basic knowledge in generating process documentation.


• Strong written and verbal communication skills including technical writing skills

Technical Specification:

• Process Flow Analysis


• Business Process


• Product Architecture and Design Best Practices


• Experience working with developers


• Experience with Cloud Solutions and/or RDBS


• Basic competence in at least one programming language (e.g. JavaScript, C#, etc.)


• Requirements Definition


• Configuration Workbook


• Data Models


• Detailed Functional Design


• Executive Summaries


• Project Plans