• Application Deadline: Sun, 10 Dec 2023 00:00:00 GMT
• Position: Customer Service Support Intern


• Job Type Contract


• Qualification BA/BSc/HND , OND


• Experience


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Responsibilities

• Manage incoming phone calls from Customers


• Identify and assess customers’ data on through Application Merchant portal for followup


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information and report as required by the Customer Service Department.


• Handle customer complaints, provide appropriate solutions and alternatives within deadlines; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Performing other duties as required.

Qualifications

• Interested candidates should possess an OND, HND or Bachelor's Degree.