• Application Deadline:
• Position: Customer Service Associate


• Job Type Full Time


• Qualification OND


• Experience 3 years


• Location Abuja , Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Job Position

• Online hotel booking company is looking for motivated and friendly Customer Service Associate to join their team as a Customer Service Associate.


• Successful candidates will be responsible for supporting hotel owners/managers, and their customers in a professional manner, including assisting them in the use of our online booking and hotel management software.

Duties and Responsibilities

• Assisting hotel owners/managers, and their customers with emergency problems or unexpected situations related to online booking.


• Ensuring customer issues are resolved in a timely manner.


• Developing and maintaining customer relationships with hotel owners/managers, and their customers.


• Providing overall great customer experience.


• Upselling of our different solutions to hotel owners/managers over the phone.

Requirements and qualifications

• Minimum of a HND Diploma.


• Minimum of 3 years of experience in customer service, sales or marketing, or receptionist.


• Proficiency in MS Office, email, and social media apps.


• Excellent verbal and written communication skills.


• Ability to work well both in a team environment and independently.