• Application Deadline:
• Position: Manager, Self-Service Channels


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field ICT / Computer 
  

About the job

• To drive the acquiring strategy of the Bank through innovative self-service channels (ATM, Bulk Note Acceptor {BNA} USSD, mobile and internet banking) management and initiatives.

Responsibilities

• Effective management of the Bank’s ATM, BNA, USSD, Mobile & Internet Banking channels by liaising with various stakeholders to achieve the set targets.


• Design & implement an effective channel monitoring and support structure that will ensure improved uptime of all self-service channel products.


• Design and Implement strategies to ensure effective sales of self-service Channel products (USSD, mobile & internet Banking).


• Ensure effective risk management and compliance to all governance processes / regulatory standards as they relate to all self-service channel products (ATM, BNA, USSD, mobile & internet banking).


• Deliver on the budgeted revenue and profitability goals on all self-service channels.


• Design and Implement an ATM, BNA deployment and activation strategy across branches and offsite locations nationwide.


• Ensure continuous development & enhancement of all Self-Service Channel products by collaborating & working closely with IT dept and IDEAS team.


• Design and Implement campaign and incentive strategies that will improve the adoption and usage of all Self-Service Channel products.


• Ensure periodic training of all stakeholders across the bank network to improve Self Service Channel product knowledge.

Qualifications

• Bachelor's degree in related field


• Certified Business Analyst Professional (CBAP). Data Analysis Certification. Project Management Certification, Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Relevant Accounting Certification. will be an added advantage


• 7+ years' of experience in related industry


• Proficient in Microsoft Office suite


• 3-4 years Experience in Network Support. Systems Support, Business Analysis. Project Coordination / Management., ATM Support. Postilion/ FEP Support , Internet, Mobile Banking Support, ATM Deployment. and ATM Implementation