• Application Deadline:
• Position: Customer Retention Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 6 years


• Location Lagos


• Job Field Customer Care 
  

Description:

• Reaching out to customers before their respective renewal dates to notify them of the renewal.


• Identify opportunities to cross-sell existing products and services to customers to generate company revenue. Also upsell products and services to existing clients to increase sales and improve the profit margin.


• Build excellent knowledge of D&B products and services and advise customers appropriately.


• Building positive relationships with customers and business associates.

Requirements:

• B.Sc. in Economics, Marketing, Business Administration, Social Sciences, or any relevant degree.


• 2 - 6 years Customer Service, Sales, Business Development, Customer Support or Telemarketing experience.


• Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to serve the customers’ goals as best as possible.


• Experience working in a target driven environment.


• Knowledge of churn reduction tactics and experience implementing these tactics.