• Application Deadline:
• Position: Executive Housekeeper I


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 years


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

JOB SUMMARY

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.


• Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.


• Works effectively with the Engineering department on guestroom maintenance needs.


• Supervises the property general cleaning schedule.


• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.


• Inventories stock to ensure adequate supplies.


• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.


• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.


• Supports and supervises an effective inspection program for all guestrooms and public space.


• Communicates areas that need attention to staff and follows up to ensure understanding.


• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.


• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.


• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.


• Strives to improve service performance.


• Empowers employees to provide excellent customer service.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.


• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.


• Ensures employees understand expectations and parameters.


• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.


• Observes service behaviors of employees and provides feedback to individuals.


• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.


• Participates in the employee performance appraisal process, providing feedback as needed.


• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.


• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.


• Participates in employee progressive discipline procedures.