• Application Deadline:
• Position: IT Project Coordinator (Assistant)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Lagos


• City Victoria Island


• Job Field ICT / Computer 
  

Responsibilities:

• Schedule stakeholder meetings, document them, and generate reports.


• Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.


• Liaison between the project team and the project clients throughout the project life cycle


• Will be responsible for the coordination with the QBA AMS support team and the client IT team.


• Will be helpful in coordination and liaising work for offshore and onshore teams under the AMS framework.


• Responding to direct customer questions and queries in relation to any on-going incidents


• Responding to incident escalations from resolver groups and ensuring that a suitable resolution is found that is acceptable to the customer


• Reporting on the SLA performance of incidents


• The management of all Incidents is done using ITSM tool like GIRA, Service Now, Manage Engine, Pedegrine, etc.

Requirement:

• A Bachelor's degree in Business, Administration, or a related field.


• Minimum 4-6 years of IT project management office experience with a


• minimum of 1–2 years’ experience associated with a SAP-ERP-driven project or program.


• Stakeholder management is essential. Must have excellent client management skills.


• SAP ECC or S/4 HANA project management experience is an added advantage.


• Must have experience in managing support engagements and ensuring


• Delivery Effectiveness and Excellence


• Must show the maturity to understand client situations.


• Ability to document processes and policies.


• Must have experience in resource planning for Service Management and Projects


• Effective Communication and Escalation: Manage Risks and Issues


• Possess good problem-solving and resolution skills and a high level of analytical skills.


• Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.