• Application Deadline:
• Position: Product Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Yaba


• Job Field ICT / Computer 
  

Job Responsibilities

• Develop knowledge and understanding of products and ensure a continuous improvement philosophy.


• Work with the relevant Product Owner to ensure that product data and information is current and accurate.


• Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc


• Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.


• Support the Product team with periodic customer feedback.


• React promptly to all system updates & maintenance requests from the Product team and Production team


• Ensure all required products data are accurate and up-to-date


• Work with Customer service and the Production team to discuss continuous process improvement.


• Manage and remove obsolete products/options.


• React promptly to all product updates & features requests from the Product team, customer and Production team


• Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches


• Learn more about users and helping them to get the best out of the product e.g. product enablement.


• Provide feedback on brand new processes or improve existing processes related to the products

.Requirements

• 2 to 3 years experience working in a software company within the product or similar function


• Knowledge of project management tools


• Strong time management skills


• Good communication skills along with the ability to effectively collaborate with cross functional teams


• Comfortable multi-tasking and supporting multiple projects


• Intermediate to an advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel, Word, Access, PowerPoint and Outlook.