Job Description
Folixx Hospitality, Lagos, needs an ambitious and energetic Business Manager to help design and implement business strategies to promote the attainment of our goal. He/She will head one of our organisation’s Business Unit. The goal is to drive sustainable financial growth through this role.
Responsibilities
- Coordinating and overseeing daily restaurant/lounge management operations
- Motivate staff to provide excellent customer service and treat all staff matters
- Control operational costs and identify measures to cut waste
- Maintaining the business’ revenue, profitability, and quality goals
- Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards
- Coordinate daily Front of the House and Back of the House operations
- Deliver superior service and maximize customer satisfaction and regularly review product quality
- Respond efficiently and accurately to customer complaints
- Ensure the availability of all items in the business unit.
- Assessing and improving profitability, profit, and loss marginalization
- Conversant with market price, manage operating costs in accordance with budgets
- Ensure compliance with sanitation and food safety regulations
- Manage the unit’s good image and suggest ways to improve it
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
- Any other duties assigned by Management
Requirements and skills
- Minimum of 8 years of experience
- Proven working experience at a Management level in the Hospitality industry is an added advantage.
- Proven sales track record
- Proficiency in MS Office
- Proficiency in English
- Market knowledge
- Excellent written and spoken communication skills.
- Great negotiation skills
- Ability to build rapport/interpersonal skills.
- Time management and planning skills
- Numeric disciplines. BSc/BA in Business Administration, Accounting, Sales, or a relevant field